Level 2 IT Support (ZR_24582_JOB)

This is a remote position.

Job Highlights:

• Contract type: Independent Contractor
• Schedule: 40 hours a week, Monday to Friday 9am - 6pm

Client Timezone: United Kingdom (GMT/BST)

Client Overview Join a forward-thinking London-based Managed Service Provider that’s revolutionizing IT support for ambitious small and medium-sized businesses. As a trusted technology partner, we deliver comprehensive IT solutions that keep our clients’ businesses running smoothly. Our growing portfolio includes cutting-edge network infrastructure, cloud services, and enterprise-grade support solutions for companies across the greater London area. Job Description Step into a dynamic role where you’ll leverage your technical expertise to support and empower businesses across London. As an IT Support Engineer, you’ll be at the heart of our operation, using advanced remote management tools to deliver proactive solutions and responsive support. This position offers the perfect blend of technical challenge and client interaction, allowing you to grow your skills across multiple technology stacks while working independently in a modern, remote-first environment. You’ll have the opportunity to handle everything from complex network configurations to cloud-based solutions, making every day different and engaging. Responsibilities

• Deliver expert-level technical support for Windows 10⁄11 and OSX environments, ensuring optimal system performance
• Manage and optimize Microsoft 365 ecosystems, including troubleshooting, user administration, and security maintenance
• Utilize advanced remote management tools to proactively monitor and maintain client systems
• Execute and automate system administration tasks using command-line interfaces across multiple operating systems
• Provide strategic network support and troubleshooting for business-critical infrastructure
• Handle client communications professionally through various channels including voice, video, and messaging platforms
• Participate in daily coordination meetings to ensure seamless service delivery
• Manage and resolve technical support tickets independently while maintaining high client satisfaction
• Support network and infrastructure installations by providing remote expertise
• Document solutions and maintain knowledge base for continuous service improvement

Requirements

• 5+ years of demonstrated technical support experience in a professional IT environment
• Proven expertise in Windows 10⁄11 and OSX operating systems
• Strong understanding of Microsoft 365 applications and administration
• Practical knowledge of networking fundamentals and troubleshooting
• Experience with remote management tools and remote support delivery
• Basic Linux knowledge and command-line proficiency
• Excellent English communication skills with ability to explain technical concepts clearly
• Strong problem-solving abilities and analytical mindset
• Professional approach to client interactions and service delivery
• Reliable home office setup with high-speed internet connection
• Ability to work independently while maintaining strong team communication
• Adaptability to new technologies and eagerness to learn

Benefits

Independent Contractor Perks:

• HMO Coverage for eligible locations
• Permanent Work from Home
• Immediate Hiring
• Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process. ZR_24582_JOB

Originally posted on Himalayas

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