VP of Clinical Operations

Remote – United States

Full-Time | Clinical Leadership | Virtual Mental Health

On-Target Earnings (OTE): $150,000 annually

About Us

Backpack Healthcare is a fast growing, tech enabled behavioral health company delivering virtual and school based psychotherapy, psychiatry, and diagnostic evaluations for ADHD and Autism. We serve children, adolescents, and families across Virginia, Maryland, Georgia, Michigan, and will soon expand into Florida and Illinois. With an accredited clinical residency program and one of only five nationally recognized behavioral health fellowships launching soon, we are transforming how evidence based care is delivered and scaled.

About the Role

We are hiring a Vice President of Clinical Operations to lead and optimize our multi state clinical care infrastructure. This senior leader will oversee the daily operations of therapy, psychiatry, and diagnostic services while ensuring high quality, compliant, and outcomes driven care across all service lines. You will be the strategic and operational lead for clinical capacity planning, cross functional execution, psychiatry program implementation, and onboarding infrastructure.

Key Responsibilities

Clinical Operations Leadership

• Lead implementation and continuous improvement of clinical workflows, processes, and policies across all service lines and care settings
• Oversee operations for psychotherapy, psychiatry, and diagnostic services across all regions
• Partner with the Chief Clinical Officer, Practice Management, and Head of Residency to align strategic priorities and clinical standards
• Monitor clinical capacity, caseload balance, and productivity while ensuring equitable scheduling and acuity distribution

Financial Stewardship and Cost Management

• Oversee clinical COGS through workforce modeling, compensation planning, and supervisory ratios aligned with budget targets
• Collaborate with Finance and Revenue Cycle to manage the clinical P and L and forecast workforce costs
• Track and report clinical KPIs tied to cost drivers including documentation lag, no show rates, and underutilization
• Provide operational insight to support payer strategy and sustainable rate optimization

Psychiatry Program Implementation and Optimization

• Serve as the internal operational lead for psychiatry buildout in partnership with external consultants
• Translate strategic recommendations into executable workflows, SOPs, prescribing protocols, and collaboration models
• Support multi state expansion by aligning licensing, credentialing, and collaboration agreements with regulatory requirements
• Optimize workflows for psychiatric coverage, follow up adherence, and integration with therapy and evaluation services
• Collaborate with Product and Compliance to ensure EMR tools and templates are properly configured for psychiatric care
• Monitor performance metrics and support continuous training and improvement across the psychiatry team

Clinical Training and Onboarding

• Partner with Education and People Operations to enhance and scale clinical onboarding for therapists, psychologists, and PMHNPs
• Support the design of standardized onboarding pathways by licensure type, employment status, and clinical setting
• Ensure new clinicians are equipped with documentation tools, EMR access, MBC training, and clear role expectations
• Track onboarding metrics such as time to first session, time to full panel, and documentation compliance
• Contribute to continuous improvement of training content through real time feedback loops and performance data

Program and Workforce Development

• Support the operational execution of the Residency and Fellowship programs in collaboration with Clinical and Education leadership
• Standardize supervisory expectations, MBC implementation, and documentation quality review processes
• Lead long term workforce planning including hiring targets, capacity modeling, and retention strategies

Qualifications

• Master’s or doctoral degree in a behavioral health field such as LCSW, LPC, LMFT, PsyD, or PMHNP
• Seven or more years in multi state clinical operations or behavioral health leadership
• Experience managing therapy and psychiatry operations in a tech enabled or telehealth environment
• Deep understanding of compliance, documentation, and workforce optimization

Originally posted on Himalayas