Call Center Representative/Navigator
Join the Down Syndrome Association of Wisconsin as a Call Center Representative/Navigator and make a difference in the lives of individuals with disabilities. This part-time role involves delivering exceptional customer service, managing incoming calls, and routing them to the relevant departments or external agencies. Previous customer service or call center experience is preferred.
Requirements
- Strong interpersonal and communication skills
- Able and willing to be a team player, work well with the team, and with a supervisor
- Ability to remain composed under pressure and handle a high volume of calls efficiently
- Excellent organizational and multitasking abilities
- Previous customer service or call center experience preferred
- Reliable internet connection
- Strong technical skills will utilize Salesforce, Vonage (phone) and Google Office products
- Interpersonal: Demonstrates warmth, insight, interest, and respect for people with disabilities
- Able and willing to be a team player and strong communication skills
- Ability to manage oneself while working remotely
- Ability to multitask and adhere to timelines set forth for quality management
Benefits
- $18-$20 per hour (based on experience)
Originally posted on Himalayas
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