Credit Card Customer Service
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Role Description
This role involves handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problem-solving skills.
- Assist over 100+ customers per day in a fast-paced, back-to-back call environment
- Engage with customers about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquiries, and credit line increase and decrease requests
- Utilize multiple systems to respond to, troubleshoot, and document customer inquiries
- Build the Discover Financial brand by providing industry-leading care and innovative solutions
Qualifications
- H.S. Diploma or GED
- 1+ years of customer service experience
Requirements
- Excellent verbal communication and problem-solving skills
- Comfortable with multi-tasking
- Minimum internet speed of 100 MBPS download/10 MBPS upload
- Wired internet connection required
- Ability to operate office equipment such as computer, telephone, printer, and calculator
- Ability to communicate verbally and in written form
Benefits
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan