CRM Communication Manager
Company Description
RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment
Who We Are
An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 600+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers.
Always Pushing the Boundaries? You Already Belong at RISK!
Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics. We are looking for a CRM Communication Manager to join our team.
Job Description- Set up and launch CRM communication campaigns, including one-time and automated email flows.
- Develop and maintain communication templates for: email campaigns, sms messages, push notifications (including in-app push and pop-ups), notification center messages.
- Run A/B and multivariate tests to identify high-performing content, timing, and targeting strategies.
- Monitor key performance indicators on a daily basis: deliverability, bounce rate, open rate, click rate, unsubscribe rate, etc.
- Investigate delivery issues, increasing unsubscribe rates, or poor engagement and propose actionable solutions.
- Communicate with messaging providers (email/SMS/push) to resolve technical issues, ensure stable sending, and manage domain configurations (SPF/DKIM/DMARC when needed).
- Maintain documentation related to templates, tests, delivery settings, and performance tracking.
- Collaborate closely with designers, developers, and analysts to implement and continuously improve CRM communication processes.
- 2+ years of experience in CRM communication (email/SMS/push).
- Strong understanding of engagement and deliverability metrics and how to work with them effectively.
- Hands-on experience with Email Service Providers (ESPs), marketing automation tools, and tracking systems.
- Advanced experience in email design (HTML is a plus).
- Ability to identify and troubleshoot technical issues related to campaign delivery.
- Critical thinking and a solution-oriented mindset.
Nice to Have:
- Experience in iGaming, fintech, or e-commerce industries.
- Familiarity with legal and technical constraints for email and SMS communications.
- Experience working with omnichannel marketing platforms (e.g., Braze, OneSignal, Leanplum, Exponea, etc.).
Our Benefit Cafeteria is Packed with Goodies
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- And yes, even Massage!