Payment Operations Associate

Lendable is on a mission to make consumer finance amazing: faster, cheaper, and friendlier. We're building one of the world’s leading fintech companies and are off to a strong start:

• One of the UK’s newest unicorns with a team of just over 500 people

• Among the fastest-growing tech companies in the UK

• Profitable since 2017

• Backed by top investors including Balderton Capital and Goldman Sachs

• Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)

So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.

We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.

1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1

2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo

3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting

We are seeking a Payment Operations Executive to support our day-to-day activities within the Financial Operations team at Lendable. You will work under the direction and supervision of the senior team member responsible for customer payments and across different parts of the finance team, where required.

• Support the application of payments received onto our platform and ensure correct allocation of funds to customer accounts, and to do this within agreed SLAs.

• Take ownership of our ticketing system and optimise our response times. Respond to more tickets daily than are raised.

• Assist with ad hoc weekly, monthly, and quarterly payment functions, such as preparing files for upload into the accounting system and supporting month-end processes.

• Process and verify transactions, ensuring they are completed accurately and on time.

• Monitor payment systems to identify and resolve issues, ensuring operational efficiency.

• Provide support for ad-hoc projects and analyses as required, as well as other support, including filing and administrative assistance.

• Maintain up-to-date knowledge of industry regulations and compliance requirements related to payments.

• 1-2 years of experience in a payments, finance, or similar role, preferably in a fintech or financial services environment. Accounting or analytical qualifications are preferred but not required.

• Efficient with a high level of attention to detail and accuracy.

• Experience managing and optimising payment processes using UK payment rails (such as Faster Payments, BACS, CHAPS) and working with various Payment Service Providers (PSPs) to ensure seamless transaction flows and regulatory compliance.

• Strong organisational skills are essential, with the ability to prioritise tasks and meet deadlines.

• Capability to work self-sufficiently to identify and improve inefficiencies in the finance processes.

• Good communication skills, with the ability to work collaboratively with other members of the finance team and across the wider business.

• You’ll be energetic, motivated and have a proactive approach with the ability to problem solve.

• Proficient in Microsoft Excel and G-Suite (including Sheets). Experience using/familiarity with Jira Service Management, Jira ticketing, financial software and databases is a big plus.

• The opportunity to scale up one of the world’s most successful fintech companies.

• Best-in-class compensation, including equity.

• You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.

• Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.

• We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance

• We're an equal-opportunity employer and are looking to make Lendable the most inclusive and open workspace in London

Check out our blog!