[Remote/WFM] Urgently Need Remote Telecom Engineer - IVR Strategy

Job Highlights:

• Position: Urgently Need Remote Telecom Engineer - IVR Strategy And Design
• Location: Remote
• Company: Saint Louis, MO
• Compensation: a competitive salary
• Start Date: Immediate openings available

 

 

Job title: Remote Telecom Engineer - IVR Strategy and Design Company: Enterprise Rent-A-Car Job description : Overview Enterprise Holdings is excited to announce we currently have an opening for a Telecom Engineer in our Support Services Technology Department. This is a work from home position. The Engineer will be responsible for moderately complex engineering and analytical activities associated with multiple technical areas within the telecom function, such as network design, engineering, implementation, or operations; with a heavy focus on IVR. This person is also responsible for coordinating the design, development, deployment, operation, monitoring and maintenance of the hosted cloud systems, software, and contact routing/IVR platforms. This role will also advise on telephony strategy, playing a support role in the analysis and development process for new technology or changes in the environment. Schedules: This position offers a Monday-Friday schedule with a start time between 7am-9am CST, with flexibility based on business need. Benefits: This remote position offers a starting pay of $ 74,900 and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, tuition and ongoing education reimbursement, paid time off, employee discounts and much more! Responsibilities Collaborate with essential department team members to understand contact center operations and technologies Research, evaluate and propose new voice related technologies and solutions Develop, Test and Deploy (IVR) hosted cloud solutions Ensure processes and procedures are in place to support the deployment of new technology and services, and initiate knowledge transfer to the team Monitor usage, licenses, and capacities by creating reports, evaluating findings, and recommending changes to management as appropriate Modify, repair, and perform preventative maintenance on telecommunication systems (IVR); determine schedules, monitor progress, and track completion Develop business continuity and disaster recovery plans and assist with the annual test of such plans Troubleshoot problems quickly to determine the appropriate resolution path, serve as technical consultant to identify needs and determine solution; provide cost estimates; recommend preferred solution to stakeholders Provide technical escalation assistance to the team; collaborate with vendors to resolve issues as appropriate; monitor vendor services and performance and recommend changes as appropriate Develop and maintain required product knowledge and technical skills Create and complete project plans within budgetary and scheduling guidelines and meet with managers, departmental peers and vendors to ensure projects are on schedule and milestones are being met Equal Opportunity Employer/Disability/Veterans #LI-REMOTE Qualifications Must currently reside in one of these following active remote hiring states: AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MI, MN, MO, MS, NC, ND, NE, NM, NV, OH, OK, SC, TN, TX, UT, VA, WI, WV or WY Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Three (3) years of technical experience related to Telephony system/Contact Center/IVR experience required Experience with AWS or Cloud based Telecom solutions preferred Strong programming skills in languages such as JavaScript, Python, and Node.js preferred Data Lake and Data Warehouse Experience preferred Bachelor's degree preferred This position requires 1%-5% travel for required trainings and team meetings Must be at least 18 years old Must be willing to travel to complete the I-9 process, in person, if hired Must be willing to travel for an in-person interview for this opportunity Must be able to meet all current work from home technical requirements WFH Technical Qualifications for your home office: Permanent residence with a defined working space that is free of distractions The address on your application must be your current, accurate permanent address Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless) Minimum upload speed of 2mbps and minimum download speed of 5mbps Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED *Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements Expected salary : $74900 per year Location : Saint Louis, MO Apply Job!

 

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