Urgently Hiring: Customer Support Specialist for voice and chat

This is a fantastic, simple entry-level opportunity for a Customer Support Specialist! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role.

 

 

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team. Responsibilities ... Responding to inquiries and complaints from customers via voice calls and/or chat Providing prompt, courteous, and professional service to all clients Troubleshooting technical issues and escalating complex problems to the appropriate department Maintaining accurate records of all client interactions and transactions Collaborating with the customer support team to ensure timely and efficient issue resolution Identifying opportunities to improve the customer experience and communicating these to the team Requirements Native Speaker level proficiency in Filipino and English Bachelor's degree in a related field (e.g. business, marketing, communication) 2+ years of experience in a customer support role Excellent communication skills, both written and verbal Ability to work under pressure in a fast-paced environment Strong problem-solving skills and attention to detail Experience using customer support software (e.g. Gorgias, etc.) Benefits Independent Contractor Agreement Quarterly Performance Bonus Monthly Performance Bonus Health Insurance Reimbursement WFH Upgrade Allowance 15 Days Paid Time-Off 6 Company-Wide Holidays 6 Country Holidays 100% Fully Remote 9 AM - 5 PM CST Apply Job!

 

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

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