IT Service Manager

Quick Overview:

• Location: Remote
• Start Date: Immediate openings available
• Position: IT Service Manager
• Compensation: a competitive salary
• Company: Workwarp

 

 

Title: IT Service Manager (remote) Location: Miami, FL(Remote... Earliest Start Date: ASAP Type: Full-time direct employment Must-have skills: 5+ y of exp in IT Service Management (ITSM); 5+ of exp managing an ITSM-managed service provider (MSP); 5+ y of exp with ServiceNow; Information Technology Infrastructure Library (ITIL) ; cruise exp, SNOW Admin, Zero Trust solutions, Cloud networking technologies, Cloud Operations knowledge with automation Requirements: • Experience in IT Service Management with a focus on managing an ITSM-managed service provider (5+ years); • Experience with ServiceNow ITSM (5+ years); • Experience implementing ITSM processes and standards; • Experience with Information Technology Infrastructure Library (ITIL) and processes; • Experience with network foundation and deploying Zero Trust solutions; • Configuration/management experience with Cloud networking technologies; • Experience with Cloud Operations with automation; • Bachelor’s degree in computer science / systems engineering. Preferred: • Experience with SNOW Admin. Responsibilities include but are not limited to the following: • Manage and oversee our ITSM-managed service provider to ensure the delivery of quality services according to agreed-upon service levels; • Provide strategic direction and oversight for the design, development, operation, and support of ITSM processes that are aligned with business strategy. Manage and oversee our ITSM-managed service provider to ensure the delivery of quality services according to agreed-upon service levels; • Implement and manage the ITSM ServiceNow platform enhancements and new requirements; • Collaborate with other departments to identify and prioritize IT service management requirements and develop effective service delivery strategies; • Develop and implement IT service standards and policies to promote efficiency and effectiveness; • Implement a continuous improvement program for IT service management delivery; • Orchestrate and automate cloud-based platforms throughout the company; • Handle incident management, problem management, and change management activities; • Maintain relationships with key stakeholders to ensure IT services align with their needs; • Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Job Type: Full-time Pay: Up to $120,000.00 per year Experience level: • 10 years • 11+ years Schedule: • 8 hour shift Work Location: Remote Apply Job!

 

Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.

Apply To This Job