Apply Now: Tech Support Rep Remote
Role Snapshot:
- Company: Workwarp
- Position: Tech Support Rep Remote
- Start Date: Immediate openings available
- Location: Remote
- Compensation: a competitive salary
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Technical Support Reps require a mix of customer support and entry-level technical knowledge. Ability to answer support requests from customers, escalate potential technical issues, providing feedback on basic product functionality questions, and appropriately routing non-support related requests to a higher level of expertise. The ideal candidate will provide superior support to the end-user. Responsibilities: (Other duties may be assigned)  Consult with existing and new customers to offer a variety of products and services  Solve complex customer challenges and regain customer confidence  General knowledge of company, products, and/or services  Obtain customer information and enter into various CRM systems  Adhere to QA requirements and utilize a call flow  Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information Qualifications:  Minimum 3-6 months of telemarketing, retail, or sales experience; in-person or via phone  Technical PC experience (Windows, preferred)  Ability to work independently as well as part of a team (Promotes positive work environment)  Analytical and problem-solving skills  Excellent communication skills (Professional demeanor)  Ability to build rapport with customers and exhibit empathy  Proficient with technology applications; email, Internet browsers, search engines and data management systems  Basic math skills What We Offer:  Fun and Friendly work environment  Flexible schedules  Benefits; medical, dental, and vision  Excellent advancement opportunities Amazing Referral Program  - Earn $400 for every referral after 340 hours worked (60 days)! Apply Job!Â
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