Customer Service Associate II - Hybrid

Job Description

ADI, part of Resideo Inc, is North America's leading wholesale distributor of security and low-voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service but more importantly, we understand that our people are our greatest asset. We take pride in having the largest and most well-trained team of sales and technical professionals which make us an indispensable partner to our customers. Are you ready to be the reason we are considered the best in the industry? Apply today and learn more about our culture of performance, customer service, team member development, and endless opportunities. This position is not eligible for US visa sponsorship. ADI Global Distribution is hiring a Central Sales Group Customer Care team member will report to the Central Sales Group Customer Care Supervisor and will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The candidate will perform calm under pressure while meeting customers' needs, have an eye for details, and excellent follow up. JOB DUTIES:

• Provide every customer with world-class customer service
• Respond to customer inquiries via incoming phone calls
• Assist customers with account inquiries, placement of orders, returns, quotes, etc.
• Exhibit understanding of Resideo products, systems, and procedures
• Listen attentively to customer needs and concerns
• Ability to accurately input customer data and leave detailed notes
• Ability to utilize resources and multi-task through them as needed
• Must be able to pick up new technologies quickly and have a keen eye for detail
• Meet expectations in monthly KPIs identified by organization
• Must be able to meet required schedule adherence guidelines as identified by organization

YOU MUST HAVE:

• Strong verbal and written communication skills
• 1+ Year Customer Service
• Must be able to work full-time hours between 8a-8pm ET

WE VALUE:

• Experience using Microsoft Office Products
• Epicor Prophet 21 Experience
• Salesforce Experience
• Bilingual abilities is a plus

WHAT'S IN IT FOR YOU:

• Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
• 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
• 12 paid holidays each year
• Four weeks parental leave without using vacation time
• Team member discounts on company products and other retail/service providers
• Monday to Friday working hours - no weekends
• Opportunity to progress within a global business

About Us

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit . At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance. Apply Job! Apply to this Job