Senior Process Associate – Aetna in Phoenix, AZ

Job title: Senior Process Associate – Aetna Company: Infosys Job description: Job Description Provider Data Management Senior Process Associate Phoenix, AZ In the role of senior process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys. In this role, you will create content for internal and external audiences. The content will include process documentation and internal communications. Your responsibilities will include but are not limited to:

• Develop a quality management plan relating to client needs and Infosys processes
• Conduct client process audits, identify gaps in execution and provide feedback to agents
• Perform transaction monitoring and provide feedback
• Identify opportunities for process improvements
• Identify and report operational risks

Location for this position is Phoenix, AZ

Qualifications

Basic

• High School Diploma or GED Equivalent
• 1 year of experience in the job description

Preferred

• Six months to 1 year of overall experience
• Experience in BPO would be an advantage but not mandatory
• Able to use MS-office for necessary tracking of work completed and creating reports from the same
• Ability to prioritize and complete multiple tasks in a fast-paced, changing environment
• The primary scope of work would be data entry of provider demographic details in the client platform with high accuracy

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, , , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 42 delivery centers in 16 countries spread across 5 continents, with 57,908 employees from 124 nationalities, as of June, 2023. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality Role Designation 232ASPEUS Senior Process Associate Interest Group IBPO USA Role Process Associate – US Company IBPO USA Domain Customer Service Expected salary: Location: Phoenix, AZ Job date: Fri, 08 Sep 2023 23:26:03 GMT Apply Job! Apply to this Job