Seasonal Sales Center Representative - Part-Time
Description:
- Responds to all incoming telephone call for Company-wide inquiries
- Sets reservations and holds by working with customer’s needs/demands
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfills requests by clarifying desired information; forwarding requests to facility/management appropriately
- Assists customers with any technical issues experienced with website
- Maintains call center database by entering information into company programs
- Effectively communicates with management and fellow associates
- Regular worksite attendance in accordance with Company’s Attendance Policy is required for this position
- Other Duties As Assigned
- Periodic special projects and duties may be assigned based on Company need and requirements
- Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
Requirements:
- High School Diploma is required
- Some college is preferred
- Previous telesales experience a plus, but not required
- Prior Call Center experience preferred, but not required
- Retail sales and marketing experience is preferred but not required
- Successful record of sales accomplishments and marketing skills in the self-storage or retail industry is preferred, but not required
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Possess the eagerness and work ethic to succeed in a customer service environment; a motivated self-starter
- Professional and friendly attitude and ability to quickly develop a rapport with customers over the phone
- Ability to learn and navigate new software
- Ability to type 30 wpm+
Benefits:
- Generous Paid Time Off offered – earn 6 days per year at the start of your hire date
- Paid On-going Professional Development & Training
- 401(k) Plan with employer match
- Rewards & Recognition (Manager’s Quarterly & Yearly Outstanding Achievement Awards, Core Values Award, Years of Service & Wall of Fame)
- Huge Potential for Career Mentorship, Growth and Advancement
- Great Office Hours
- Recognition of Hard Work and Exemplary Performance through numerous compensation practices
- Discretionary bonus based on several factors including property performance
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