Inbound AskHR Call Center Agent (Spanish)
About the position
The Inbound AskHR Call Center Agent (Spanish) at Siemens is responsible for providing exceptional customer service and support to employees regarding HR-related inquiries. This role focuses on assisting with various topics such as payroll, HR policies, leave of absence, and travel & expense inquiries. The position is primarily virtual with occasional office attendance for team meetings and system support, emphasizing collaboration and operational efficiency.
Responsibilities
- Provide outstanding service and support to employees regarding HR-related topics. ,
- Handle inquiries related to payroll, HR policies, leave of absence, and travel & expense. ,
- Collaborate with colleagues in a team-focused environment to ensure optimal operational efficiency. ,
- Document all customer interactions comprehensively using Siemens-specific tools. ,
- Deliver elite customer service best practices to respond to inquiries on broad HR topics. ,
- Engage in effective communication to give and receive feedback for personal and team growth. ,
- Participate in activities designed to enhance the customer experience. ,
- Contribute ideas for problem resolution and productivity improvement.
Requirements
- Spanish Bi-Lingual speaking (read, write, and speak) is required. ,
- 3+ years of successful experience in customer service with human resources or payroll knowledge. ,
- High School Degree with 5+ years of experience. ,
- Very good communication, listening, and interpersonal skills. ,
- Excellent customer service skills. ,
- Ability to multi-task in a fast-paced environment. ,
- Ability to excel in a team environment. ,
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Nice-to-haves
- Associates degree preferred. ,
- Consideration for candidates with a BS/BA in HR with internship experience.
Benefits
- Health and wellness benefits offered to employees.