Billing Support Specialist II - Remote
PURPOSE
The Billing Support Specialist II handles more complex inquiries and serves as a knowledge resource for peers. This role requires deeper understanding of carrier billing, dispute processes, and payment workflows, with the ability to independently resolve moderate issues and mentor Level I team members.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Perform all duties of Specialist I with increased speed and accuracy.
- Research and resolve moderately complex billing and payment issues.
- Provide insight and feedback on recurring issues to inform process improvements.
- Coach junior team members and assist in onboarding/training.
- Proactively identify when to escalate issues or bring in specialized teams.
- Ensure high-quality communication and service standards are consistently met.
- Familiarity with carrier billing and dispute resolution processes preferred.
- Advanced research and triage skills across multiple platforms.
- Proven track record of meeting response time and quality goals.
- Ability to coach and support team members effectively.
- 2–4 years in a billing, finance support, or customer-facing operations role.
- High School diploma or equivalent