Villa Concierge

Overview: Are you highly organized, have strong attention to detail and are customer service oriented? Are you interested in learning more about the travel industry? If yes, this may be your next job opportunity! World Travel Holdings is seeking a remote Villa Concierge that will enhance the client’s villa experience by arranging services that complement their stay such as limousine service, car rental, chef services, dinner reservations, activities, etc… The Concierge will finalize bookings by sending guest arrival forms, travel documents and other work-related correspondence required to process the bookings. Concierge services must be handled in a polite, professional and knowledgeable manner while ensuring all performance goals are achieved consistently and in accordance with WTH Luxury brands quality standards. About World Travel Holdings World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of more than 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and the country's original host agency and is consistently recognized as an industry leader in work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wilmington, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com. We are proud to be named:

• 50 Most Engaged Workplaces by Achievers
• Top 500 America's Best Midsize Employer by Forbes
• Top Workplace in South Florida by Sun Sentinel

Responsibilities:

• Answer incoming telephone calls and email inquiries in accordance with WTH Villa Concierge guidelines
• Convey enthusiasm to customers and have a genuine desire to be of service
• Proactively recommend experiences or add-ons that will enhance the customer’s vacation experience
• Create and send Introduction Email, Guest Arrival Form and final documentation to confirmed clients
• Gather and document all arrival and departure information from each villa client and relay this information to the villa supplier
• Document and confirm any client requests related to their villa booking including but not limited to: Car rentals, grocery pre-stocking, chef requests, ground transportation, etc…
• Work with suppliers to confirm availability of additional services and invoice the customer if services must be pre-paid
• Ensure comprehensive and accurate collection of all appropriate customer information, input additional services using the Company invoicing system, and send invoice and documents to the customer
• Provide documentation to Accounting and load additional service lines into booking system when these services are added to a previously confirmed booking
• Follow-up on past due client arrival information
• Make amendments to existing bookings in accordance with Company guidelines
• Initially deal with customer inquiries and complaints involving the Supervisor or Customer Service when appropriate
• Load new supplier information into appropriate files/booking system when received
• Participate in training sessions and development activities recommended by supervisory staff
• Build a knowledge base for each destination served, sharing sources/recommendations/successes throughout the concierge team

Qualifications:

• Must have a minimum of 2 years travel sales industry experience and knowledge of luxury vacation destinations
• Experience in Villa or Luxury Travel preferred
• Knowledge of Italy and France a plus
• The ability to build strong customer and supplier relationships is vital
• Strong written and verbal communication skills and a personable phone presence are essential
• Must be highly organized and proficient with Microsoft Office software
• Available to work full time 40 hours a week; Hours of operations: Sunday - Saturday 9am-8pm EDT. One weekend day is a must for shift.
• Ability to travel on FAM inspection trips when required
• Must be a resident and live in a US state. We do not currently hire in AK, CA, HI, KY, ND, OH, OR, and PA.

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