Remote Customer Support: Inbound Messaging - Japanese - Music Streaming (EGR)

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):

• 40 hours per week are required for the 8-week orientation period:
• - Orientation phase 1: 4 weeks, 4 AM - 1PM
• - Orientation phase 2: 4 weeks, self scheduled between the hours of 7 AM - 10 PM
• Production: Daily, 7 AM - 10 PM.
• If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.
• Project Commitments:
• - 25 hours per week
• - 8 hours are required on Saturday and/or Sunday).
• - 180 days (as needed by ModSquad)

Who Are You?

• You have strong desire to create a unique experience for each individual customer.
• You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.
• You've provided Customer Support via inbound web messages in the past.
• You've provided web messaging support to 3-5 customers at the same time.
• You are professional/business level proficient in Japanese and English.

Workspace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Willingness to install MSQ security software and 2FA app on your mobile device.
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better
• Dual monitors highly recommended