Licensed Customer Service Representative

Job Description

We are currently seeking a Customer Service Representative to join our busy Allstate insurance office. The ideal candidate will have a friendly demeanor, exceptional attention to detail, and a knack for providing excellent customer service. This role will primarily focus on retaining and saving business through attentive follow-up and attention to detail.

If you are passionate about providing outstanding customer service and have a keen eye for detail, we want to hear from you! Join our team and become a valued member of our Allstate insurance office today. Apply now.

Salary: $50000.00 - $80000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Work from Home

Flexible Schedule

Retirement Plan

Disability Insurance

Paid Time Off (PTO)

Responsibilities:

• Serve as the primary point of contact for clients, providing friendly and professional assistance with inquiries, policy updates, and claims processing.
• Proactively reach out to existing clients to ensure satisfaction, address concerns, and identify opportunities to enhance coverage or save on premiums.
• Utilize effective communication skills to explain policy features, coverage options, and billing processes to clients in a clear and concise manner.
• Demonstrate exceptional attention to detail when updating client information, processing policy changes, and maintaining accurate records in the agency management system.
• Actively listen to client feedback and take appropriate actions to resolve issues and improve the overall customer experience.
• Collaborate with insurance agents and other team members to identify cross-selling opportunities and promote additional products or services to clients.
• Assist with administrative tasks as needed, including filing paperwork, processing payments, and organizing office supplies.

Requirements:

• Active 220 or 440 Insurance License
• Previous experience in customer service or a related field preferred.
• Excellent interpersonal skills with a friendly and approachable demeanor.
• Strong attention to detail and organizational abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in computer applications, including MS Office and CRM software.
• Knowledge of insurance products and terminology is a plus.
• Commitment to providing exceptional service and building long-term relationships with clients.

Our Agency is located in Jupiter, FL specializing in Home, Life, and Auto insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always put the customer first. Apply to our team today! You can also call our office at 561-575-7374 and ask for Sean Valley.