Customer Service Representative in Saint Cloud, MN
Job title: Customer Service Representative in Saint Cloud, MN at Spee-Dee Delivery Service
Company: Spee-Dee Delivery Service
Job description: Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years we have expanded throughout the Midwest.Job SummaryThe Customer Service Representative will receive, investigate, and respond to all customer inquiries regarding shipments, service, and concerns.Hours and Wages
- Monday-Friday, 9:00AM-6:00PM
- $18.00-$20.00 per hour, based on experience
- Confer with customers via telephone or email in order to trace packages and arrange deliveries
- Obtain details of customer complaints or compliments
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
- Act as a liaison between customers and drivers to resolve delivery issues
- Communicate with the claims department and branch managers to resolve discrepancies
- Retrieve manifests and other shipper information to aid the process of tracing shipments
- Document and record mis-deliveries, follow-ups, and alternate delivery addresses
- Perform other related duties as assigned
- Excellent verbal and written communication skills
- Attention to detail and accuracy
- Knowledge of basic computer skills
- Professional telephone etiquette and good listening skills
- At least 18 years of age
- High school diploma or equivalent preferred
- Customer service, administrative, or clerical experience preferred
- Prolonged periods sitting at a desk, working on a computer, and answering the phone
- Must be able to lift up to 15 pounds at times
- Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.