Customer Service Representative
Job title: Customer Service Representative in Montgomery, AL at Foundever
Company: Foundever
Job description: Banking Customer Service RepresentativeJoin our dynamic team at Foundever in Montgomery, AL where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 201 Technacenter Dr, Montgomery, AL 36117. Please note that candidates must reside within commuting distance to our office.About FoundeverFoundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Job OverviewAs a Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.Why You Should Join Us
- Competitive Pay: Starting at $17/hour, with paid training at $15/hour.
- Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
- Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Competitive Compensation $17/H
- !00% paid professional training at $15/H
- Flexible Remote Work: Enjoy the flexibility of a remote work environment, with weekend shifts as needed.
- Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Location: Must reside in Montgomery, AL, or within commuting distance
- Age Requirement: Must be at least 18 years old
- Education: High school diploma or GED equivalent is required
- Experience: Preferred 6 months to 1 year of relevant work experience
- Availability: Must have flexible availability during operating hours
- Customer Service Skills: A professional attitude and aptitude for customer service are essential
- Tech-Savvy: Proficient in navigating system tools to search for information and answers
- Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
- Reliability: Dependable and responsible, with a strong commitment to your role
- Critical Thinking: Capable of assessing situations and developing empathetic solutions
- Service Orientation: A personal drive to serve others with compassion and professionalism
- Organizational Skills: Strong organizational abilities to manage tasks effectively
- Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.