Customer Service Representative – Plumbing & HVAC in New Windsor, NY

Job title: Customer Service Representative – Plumbing & HVAC in New Windsor, NY at Royal Class Service Company: Royal Class Service Job description: Customer Service Representative – Plumbing & HVAC | $25/hr | Full-Time | In-PersonLocation: New Windsor, NY Schedule: Monday–Friday (8 hour shift flexible between 7AM–5PM) Compensation: Starting at $25 per hour Employment Type: Full-Time, In-Person OnlyAre you someone who thrives in a fast-paced, problem-solving environment? Do you enjoy helping customers, staying organized, and making an impact each day? Join Royal Class Service Plumbing, Heating, Cooling & Drain Cleaning—a locally respected home services company with a reputation built on quality, trust, and long-term relationships.We’re hiring a Customer Service Representative (CSR) who’s more than just a voice on the phone—you’ll be the foundation of our daily operations, ensuring customers feel valued and cared for from the moment they call.What You'll Do:

• Be the first voice they hear: Handle inbound calls, schedule service appointments, and respond to customer questions with professionalism and empathy.
• Keep things running smoothly: Coordinate with field technicians to assign jobs based on urgency, availability, and service type.
• Problem-solve on the fly: Use logic, gut instinct, and teamwork to resolve customer concerns and ensure a smooth service experience.
• Support the team: Communicate clearly with technicians and coworkers, provide accurate updates, and lend a hand wherever needed.
• Keep it organized: Maintain accurate customer records using our ServiceTitan system.
• Grow your skills: With time, motivated CSRs may expand into outbound calling and inside sales roles.
• Go the extra mile: Send follow-ups, thank-you notes, and check in on customer satisfaction.

What We're Looking For:

• Must have experience with home services (plumbing, HVAC, drains) and ServiceTitan is a huge plus.
• Strong communicator who’s confident on the phone and able to juggle multiple tasks.
• Quick thinker who reads between the lines and knows when to loop in a manager.
• Reliable team player who thrives in a fast-moving, ever-changing environment.
• Growth-oriented mindset—we love promoting from within and building long-term careers.
• High school diploma or equivalent required.

Why Royal Class?

• We’re not just another service company—we’re a career home for people who care.
• Thousands of successful installs and loyal customers
• Opportunities for growth into sales or leadership roles
• Supportive team culture with long-term stability
• Leadership that invests in your development

Benefits:

• 401(k)
• Health, Dental & Vision Insurance
• Paid Time Off
• On-the-Job Training
• Advancement Opportunities

Shift Availability: Daytime hours (7AM–5PM range) – we’re flexible for the right fit! Work Environment: 100% in-person at our New Windsor officeApply today to join a team where your voice matters and your work makes a difference. This is more than a receptionist job—it’s a fast-track opportunity to grow in one of the Hudson Valley’s most trusted home service companies. Expected salary: $25 per hour Location: New Windsor, NY Job date: Sat, 31 May 2025 22:48:40 GMT Apply for the job now! Apply for this job