Customer Care Specialist
Job title: Customer Care Specialist in Wayne, NJ at TempExperts
Company: TempExperts
Job description: Customer Care Specialist
North Wayne, NJ
Hybrid PositionTemp Experts is actively seeking a Customer Care Specialist to join a well-established banking company in North Wayne, NJ. This is Hybrid opportunity.The ideal candidate must have high volume, multi phone line experience, preferably with a bank or similar industry.Responsibilities:
- Follow established guidelines regarding customer service and deliver an exceptional customer experience in accordance with company mission statement.
- Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.
- Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.
- Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.
- Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.
- Responsible for achieving individual sales, referral and service quality goals.
- Develop referrals from prospects calling to inquire on bank products and services.
- Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay
- High School Diploma or GED.
- A minimum of 2 years' high volume call center experience, teller or branch banking experience.
- Bilingual (Spanish/English) is preferred.
- Excellent verbal and written communication skills.
- Strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
- Proficient computer skills; ability to understand and utilize multiple systems, computer and databases.
- Demonstrate a working knowledge of bank products, services and policies.
- Detail oriented and organized.