Manager, Risk Analytics
Job title: Manager, Risk Analytics in USA at SeatGeek
Company: SeatGeek
Job description: SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry.As Manager, Risk Analytics, you will lead the monitoring, assessment and mitigation of fraud losses and related impacts through careful management of existing and new fraud controls. You will work with data and analytical tools, and collaborate closely with the rest of the Risk Ops team, as well as members from other support teams like Data Science, Engineering, Product, etc and share your findings, propose changes and/or recommendations, and lead the efforts to drive those changes.You'll manage a small team of analysts performing similar functions, by providing them with training, guidance, feedback and support. You'll report to the Senior Director of Risk Operations.What you'll do
- Be a stakeholder in the management of fraud risk and related controls, partnering with various teams to formulate plans to make improvements and achieve goals
- Propose and drive individual as well as team projects within your area of focus to solve known issues while minimizing anticipated negative impacts from the changes
- Design and implement fraud strategies to improve KPIs
- Skillfully prioritize across multiple responsibilities, like reactive and proactive fraud prevention measures and longer-term projects
- Regularly monitor KPIs and other metrics related to current fraud and insult trends, present observations and make recommendations to the team on action items based on data & analysis
- Define and follow best practices and strategies for fraud risk management, as well as governance related to change management
- Manage fraud vendors and monitor performance of their fraud models & tools
- Work with internal data teams for visualization & reporting needs of the team
- Partner with the rest of the team on the front lines and offer data driven insights combined with real world experience to our agents
- Manage a team of analysts, taking responsibility for their work, engagement and career
- 2+ years of people management preferred
- Bachelor's degree or higher (7+ years of experience in related functions in lieu of the educational requirements)
- Strong understanding of payment systems (like credit cards, eWallets, etc), common fraud vectors, and general controls in fraud prevention, detection and mitigation.
- Preferred experience using Fraud vendors like Sift, Accertify, Forter, Riskified, Sardine, etc
- Experience with statistical analysis and rule building using decision trees, etc
- Experience using analytical tools such as Python, R, SQL, SAS, Looker, Hex, etc
- Strong analytical and problem-solving skills, while dealing with ambiguity and large quantities of data
- Ability to make rational decisions based on data, and summarize those for others
- Ability to monitor, manage and report on business metrics
- Excellent verbal and written communication skills, ability to communicate effectively with senior leaders
- Ability to prioritize projects based on costs, benefits, feasibility and risks
- Comfortable with the game-like aspects of fraud, being in a continual problem solving mode
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching program
- Student loan support resources
- Health, vision, dental, and life insurance
- Up to $25k towards family building and reproductive health services
- Gender-affirming care support program
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music