Call Center Agent (Tax/finance/banking/insurance/telecommunications)
Job title: Call Center Agent (Tax/finance/banking/insurance/telecommunications) in Phoenix, AZ at S R INTERNATIONAL INC
Company: S R INTERNATIONAL INC
Job description: MUST HAVES:
- Candidates MUST be located within 1 hour of Phoenix or Tucson.
- Candidates must be able to attend 1st day orientation in person.
- Must have the ability to work a flexible schedule as dictated by business needs within operating hours 7:45am to 5:15pm, Monday through Friday.
- Training is an intensive 3 weeks from 8:30am to 5pm.
- Spanish-speaking
- Answering incoming phone calls in a fast-paced environment
- Resolving Tier 1 level issues
- Reviewing taxpayer accounts
- Verifying, gathering and simultaneously updating key information
- Educating taxpayers of online resources and current tax policies
- Submitting requests for payment arrangements
- Documenting actions taken into multiple systems
- Participating in all team engagement activities
- Meeting performance expectations
- Strong ability to multitask
- Basic use of Microsoft Word, Excel and Google Workspace
- Basic math skills are required - addition, subtraction, multiplication and division.
- Communicate well both in writing and verbally
- Great interpersonal skills
- Retain knowledge easily
- Creative in problem solving
- Goal oriented
- Organized
- Previous two positions should each be at least one consecutive year in a fast-paced call
- center.
- National call centers in industries such as finance/banking, insurance,
- telecommunications (not technical support)