Sales Support Representative - Hybrid Remote
Job title: Sales Support Representative - Hybrid Remote in Milton, GA at Searchlogic Recruiting
Company: Searchlogic Recruiting
Job description: Sales Assistant I – Entry-Level Opportunity
Join a rapidly expanding IT channel business partner organization headquartered in Milton, GA, known for its exceptional employee benefits, including a monthly bonus plan for this position. This entry-level role is designed to provide foundational experience, working closely with seasoned professionals to build expertise and contribute meaningfully to the sales team.As a Sales Assistant I, you’ll manage a specific customer territory, create and execute sales opportunities, deliver accurate and timely quotes, and ensure high levels of client satisfaction while upholding company standards.Key Responsibilities
- Prepare accurate quotes and manage orders, ensuring prompt processing and follow-through.
- Resolve vendor-related issues, such as pricing discrepancies, shipping delays, and product availability, to maintain seamless operations.
- Professionally represent the organization during interactions with customers and business partners, both virtually and in-person.
- Support business activities by attending company events or visiting customer sites as needed.
- Organize daily tasks and prioritize responsibilities to align with account and portfolio goals.
- Leverage vendor pricing tools and contract systems to maximize efficiency.
- Serve as a critical liaison between sales, administrative, and support teams to resolve issues, submit orders, and register deals.
- Gain and apply knowledge of the company’s hardware, software, and support offerings.
- Use relevant computer systems and embrace new technologies to streamline workflows.
- Assist the sales team with research, scheduling calls, and resolving customer concerns.
- Perform additional duties as needed to adapt to the evolving needs of the business.
- Strong listening skills to ensure accurate understanding of customer needs and team expectations.
- Patience and professionalism when handling inquiries, resolving challenges, and addressing complex situations.
- Positive and collaborative attitude, contributing to a motivating team environment.
- Empathy and customer-first mindset in interactions with clients and colleagues.
- Proficiency in MS Office (Excel, Word, Outlook), Adobe, and AI tools.
- Intermediate Excel skills are required for analysis and quote preparation.
- Familiarity with Webex/Zoom for virtual meetings and communication.
- Basic math skills to ensure accuracy in quotes and order processing.
- Excellent interpersonal and communication skills for effective teamwork.
- Strong organizational skills to manage tasks and meet deadlines in a dynamic setting.
- Ability to build trust and credibility with internal teams and external partners.
- Analytical and problem-solving capabilities to handle vendor concerns and provide executive-level support.
- Adaptability to shifting responsibilities and priorities in a fast-paced environment.
- Self-motivated and process-oriented, with the drive to improve efficiency and outcomes.
- Resilience under pressure with the ability to handle high workloads and strict deadlines.
- A Bachelor’s degree is preferred.
- Minimum of one year of experience in a customer support role preferred