UX Designer, Amazon Key

Job title: UX Designer, Amazon Key in Austin, TX at Amazon Company: Amazon Job description: DESCRIPTIONDo you love wrangling complex and technical problems into simple and visually creative experiences? Are you interested in joining a growing team to create user-centered experiences for a young and disruptive Amazon brand? We are seeking an exceptional UX Designer to help make deliveries easier and more secure for our customers.At Amazon Key, our mission is to streamline access control for building managers, delivery drivers, residents, and guests through service design and IoT device solutions. As disruptors in a fragmented access control landscape, Amazon Key is laying the foundation for a new standard in secure access for delivery drivers and customers alike.Our team is looking for a highly motivated and curious UX Designer with a passion for solving complex problems for an array of driver and customer personas.In particular, we are looking for a candidate who can think big, and is skilled at communicating concepts through compelling storytelling. This candidate should also have advanced knowledge of mobile design systems and interaction patterns, and confidence in running design research and testing efforts. The candidate will work collaboratively with designers, engineers and product managers to understand both customer and business problems, and contribute to elegant design solutions that solve them.Key job responsibilities As a creative problem solver on the team, you will take time to empathize with customer needs across a varied landscape. As a UX Designer at Amazon Key, you will help craft delightful experiences that reimagine existing processes and bring to life new ideas that drive business goals and customer adoption. You will provide and incorporate meaningful feedback to improve your design solutions and perspectives. You will produce documentation to ensure your designs are well understood by stakeholders and detailed enough for efficient development. You will strive to meet a high bar of design excellence in the work you deliver, and seek feedback from peers, stakeholders and customers by participating in frequent research studies and internal critiques.A day in the life At Amazon Key, you will balance fast-paced execution work with forward-looking design solutions that scale elegantly as the business grows. You will deliver best-in-class design solutions across multiple proprietary mobile apps including the Ring App, Amazon Flex, internal tools, and third-party apps. You, along with your partner stakeholders, will strive to be a voice for the customer by developing and maintaining customer personas that help the organization empathize with our users.About the team Amazon Key is a globally dispersed team driving catered access solutions in both a B2B and B2C landscape. Our organizational makeup is comprised of hardware and software engineers, product management, customer success, sales, marketing, and BI. Our team dynamic is true to the Day One Culture of Amazon, and every day is an opportunity for innovation.BASIC QUALIFICATIONS- 5+ years of delivering design solutions as a UX designer or interaction designer experience - Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices - Experience designing and prototyping with tools such as Sketch, Figma, Adobe CC, or similarPREFERRED QUALIFICATIONS- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps - Knowledge of usability principles and techniquesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,000/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site. Expected salary: $106000 per year Location: Austin, TX Apply for the job now! Apply for this job