Product Support Representative III

Job title: Product Support Representative III in Jacksonville, FL at FIS Company: FIS Job description: Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Education Desired : Bachelor of Commerce/BusinessTravel Percentage : 0%Job DescriptionThe world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?About the role:Primary liaison for service side of the client relationship, building of relationships with client contacts and coordination of the client loyalty process. Individual contributor role. Experienced professional with experience in a client support role and some domain knowledge. Able to act independently to manage client issues, client engagement, client communication and issue triage. Coordinate and work with other functional and technical teams to resolve issues for clients.What you will be doing:Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.Provide in-depth product support to FIS clients by resolving incoming inquiries.Recreate client issues in test environment, Identifies/documents how applications and systems interact to support business processes.Document customer information and recurring technical issues to support product quality programs and product development.Must be able to work rotating shifts up until 8 pm ET and occasional weekend coverage (that would be for limited hours and remote).This position is located at our Jacksonville, FL location.Prefer degree, and/or knowledge, in finance, accounting, economicsWhat you bring:Bachelor’s degree in computer science, finance, math, or economics/accounting2-3 years of experience in a similar rolePrior banking or finance related experiences a plusDocuments client information and recurring technical issues to support product quality programs and product developmentStrong analytical skills and triage skillsSelf-starter with proven ability to work independentlySQL server skills preferredWhat we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including:Opportunities to innovate in fintechTools for personal and professional growthInclusive and diverse work environmentResources to invest in your communityCompetitive salary and benefitsPrivacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is supplement documentFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass Expected salary: Location: Jacksonville, FL Apply for the job now! Apply for this job