Customer Service Advisor

Job title: Customer Service Advisor in Marlton, NJ at bet365 Company: bet365 Job description: Who we are looking forA Customer Service Advisor to join our team, where we will prioritize your development through training to assist, support, and resolve issues for customers.Looking for a stable career in a rapidly growing industry? We are seeking dedicated customer service champions excited to be part of one of the world's leading online gambling companies as a member of our next training program scheduled to start on June 23rd.This is not just a job; it is a career opportunity with an established industry leader where your contributions matter. Our leading 10-week training program provides you with the tools to succeed, and our promote-from-within culture fosters long-term growth and stability for our employees.This full-time position follows a flexible pattern designed around the North American sports calendar (evenings, weekends, and holidays) with a rotation to ensure an even schedule.With a starting wage of $23.07 per hour, pay increases to $23.94 post-training. Additional benefits include Company-paid healthcare for employees, annual bonus, 401(k) with Company match, and 33 paid days off.bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Preferred skills and experienceTech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.Exceptional communication skills, both written and verbal.Active listener, with the ability to understand customer needs and provide tailored support.Customer-centric with a passion for delivering outstanding service.Eagerness to expand personal knowledge and skills.Meticulous attention to detail to ensure accuracy.Ability to multitask efficiently in a fast-paced environment.Creative problem-solving capabilities to resolve challenges independently.Strong individual and team collaboration skills.Maintain compliance with individual licensing requirements according to regulations. Read more Read lessMain ResponsibilitiesEnsuring every customer interaction is positive and memorable.Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.Engaging with customers through live chat, telephone, and email, ensuring clear and efficient communication.Resolving customer requests and complaints promptly and courteously.Assisting in support of various internal efforts that improve how customers perceive our platform and services.Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.Promoting and advocating for responsible gambling practices among customers. Read more Read lessWant to become part of the team?The benefits of working with usBonus SchemesRecognition for your performance and hard work.Employee Assistance ProgrammeSupporting the wellbeing of you and your family.Health InsuranceReassurance for your health and wellbeing.Life AssurancePeace of mind for your family in any eventuality.Income ProtectionYour income is protected, just in case.Life Events and Long ServiceTo celebrate your big occasions, dedication and hard work.Retirement PlanHelping you prepare for later life.Marlton, New JerseyOur first office in the United States opened in 2019 housing teams dedicated to looking after our American customers. We now occupy office space capable of accommodating over 200 members of staff.Our location

• New Jersey is also known as the 'Garden State', which was used as the title for the 2004 movie based and filmed in New Jersey.
• The office is easy to access with Route 73 and Route 70 going through the area. Additionally, the New Jersey Turnpike and I-295 have nearby exits.
• The Six Flags Great Adventure Theme Park, Philadelphia Eagles stadium and Philadelphia Phillies stadium are just some of the nearby attractions.

What we get up toOur New Jersey office houses our New Jersey operational hub and various departments that specialise in our American offering and customer base.This includes Customer Services whose sole responsibility is to ensure our American customers receive the highest standard of care, together with trading opportunities.Some location benefitsOn-Site CateringTea and Coffee ServiceGreat Commuter LinksCentral location Expected salary: $23.07 per hour Location: Marlton, NJ Apply for the job now! Apply for this job