Customer Service at Repair Faciltiy
Job title: Customer Service at Repair Faciltiy in Long Island City, Queens, NY at Shoe Service Plus Inc
Company: Shoe Service Plus Inc
Job description: READ THE FULL AD CAREFULLY. MAKE SURE YOU ARE THE RIGHT CANDIDATE IF APPLYING.Customer Service (Leather Shoe & Handbag Repair Company)
Full-Time Job (Monday-Friday)40 hours + OvertimeFind out about our company on our website:
https://leatherspa.com/Leather Spa® is seeking an experienced Full-Time Luxury Customer Service Representative for our repair facility in Long Island City, Queens. We provide shoe, handbag, and garment repair, alterations, and cleaning services.We have a passion for client services and fashion. Our customer reps play a crucial role in consistently providing a superior level of service to our clients while increasing client conversion and retention, driving business revenue, and inspiring customer loyalty.Working at Leather Spa® is like being part of a large, dynamic, and inspiring fashion family. We value dedication, hard work, creativity, and innovation. Working as one big team is essential to our success. We are committed to providing the ultimate experience for our discerning clients seeking luxury accessory repair and care.Following responsibilities:
- Advise and assist customers with their leather repair and care needs through our online portal
- Provide hands-on technical support for the repairing of luxury leather products
- Enter repair work orders into POS and online systems
- Assist customers with service, work estimates, or existing work order questions
- Perform Quality Control and Data Entry for repairs
- Previous after-sales in shoe & handbag repair experience a plus
- Applicants with long-term plans to stay are preferred, as this job is technical and requires training and considerable investment from our staff
- Experience in leather/garment care or the luxury goods industry is a plus
- Strong attention to detail and inspection
- Must be reliable, get to work on time, and be able to work your shift
- Must be able to lift boxes over 25 pounds
- Knowledge of CRM software, Google G Suite, and/or other POS software a plus