Program Assistant (Adult and Community Programs)
Job title: Program Assistant (Adult and Community Programs) in Willimantic, CT at EASTCONN
Company: EASTCONN
Job description: Job Details:Full time, 40 hours per week with benefits
Located: Willimantic, occasional regional travel, and remote as neededRequired qualifications:
- Associates Degree plus one year of related work experience or a H.S Diploma plus five years of related work experience. (will consider reasonable alternative combination of education and experience)
- Excellent customer service and communication skills, verbal and written, including de-escalation skills
- Ability to thrive within diverse teams and serve people with diverse socioeconomic, racial, and ethnic backgrounds
- Capacity to complete data-entry tasks utilizing web-based systems, maintain accuracy and efficiency in fast-paced environment
- Competency with Microsoft Suite and Google Workspace
- Capacity to maintain alphabetical filing systems, both physical and electronic
- Public Speaking and presentation skills for group workshops.
- Maintaining security of Personally Identifiable Information and knowledge of ethics and confidentiality surrounding sensitive information.
- Time/Task management and the ability to work independently
- Ability to infrequently travel within Eastern Connecticut and occasionally statewide with reliable transportation
- Knowledge of One Stop center services, partners and programs, career planning resources, job development and the business community in Eastern Connecticut.
- Bilingual in English/Spanish
- Knowledge of Zoom and Docusign
- Engaging with Job Center customer inquiries via remote platforms (e.g.; telephone/text, email, video call or web-based chat).
- Requires independently handling of any related customer service issues.
- Responsible for providing Job center and partner program information.
- Conducting Job Center and Program-specific information sessions both in English and in Spanish, both in group workshop settings and individual meetings (delivered in-person or via virtual tools such as Zoom).
- Executing eligibility reviews, calculating income sources, and collecting requisite documentation.
- Ensuring that all program assistant operations are carried out in an organized, timely, and efficient fashion.
- Completing virtual service delivery, maintaining virtual database information, and assisting with digital tools.
- Supporting Case Management peers in executing program tasks as assigned.
- Other duties as assigned.