Customer Service Representative
Job title: Customer Service Representative in Sanford, FL at Online Labels Group
Company: Online Labels Group
Job description: Role SummaryAre you passionate about delivering customer service or looking to join the customer service field? Look no further and join our dedicated team here at Online Labels Group. Customer Service is crucial and you will learn industry knowledge to help our existing customers and potential new customers via phone calls or email support tickets. Want to learn more? Apply today!Shift available: Monday-Friday: 11:00am-8:00pmTraining Shift: Monday-Friday 8:00am-5:00pmPay rate: $15-$17Benefits:
- Potential Monthly Departmental Bonuses
- Medical
- Dental
- Vision
- Paid Time Off (PTO)
- 401(k) with Company match
- Holiday Pay
- Supplemental Insurances (Cancer, Critical Illness, Accident, Short Term & Long Term Disability, Life Insurance)
- Manage incoming calls, tickets, and live chat messages from customers
- Communicating with customers to ensure that all of their needs are understood and addressed
- General administrative duties
- Troubleshooting customer issues
- Collaborate with other internal departments to ensure that they fulfill all customer requests
- Guide customers to the correct service based on their business needs provided criteria
- Excellent organization, attention to detail, and follow-up skills
- Strong written and verbal communication skills
- Strong typing and computer skills (40+ wpm)
- Ability to interface well with all levels of management
- Ability to work well in a team environment as well as on your own
- Self-motivated and solution-oriented
- Customer-focused
- Excellent analytical, problem-solving, and decision-making skills
- Positive attitude
- Ability to adapt to new technologies and processes quickly in ever-evolving systems
- Excellent interpersonal skills and strong emotional intelligence
- 0-2 years in the same or similar role