Bilingual Customer Service Representative - Freelance, Remote
Job title: Bilingual Customer Service Representative - Freelance, Remote in USA at Magic
Company: Magic
Job description: Bilingual Customer Service Representative - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: Client via MagicCompensation: $7.00 / hourDescriptionAbout the Client
Our client is a leading provider of digital business card solutions, helping over 55,000 companies transition from traditional to smart digital business cards. They offer innovative NFC-enabled products that seamlessly integrate with CRM systems and provide advanced lead generation capabilities. Their platform serves diverse clients from small businesses to enterprise-level organizations, with a focus on technological innovation and sustainable business practices.Why does this role exist?
We're seeking a bilingual (Korean-English) Customer Support Representative to provide exceptional technical support for our client's digital business card platform. This role is crucial in helping Korean-speaking customers maximize the value of their digital business card investment while ensuring clear communication and understanding of the platform's technical features. The position serves as a vital bridge between the company's innovative technology and its Korean market users.The Impact you'll makeTechnical Support
- Assist with digital card activation and setup
- Troubleshoot NFC and QR code functionality
- Guide users through CRM integration processes
- Support mobile app and widget configurations
- Master product knowledge to handle complex technical inquiries
- Provide detailed technical explanations in both Korean and English
- Handle customer inquiries via email (70%)
- Manage live chat support (20%)
- Provide phone support when needed (10%)
- Ensure clear communication in both Korean and English
- Help customers customize their digital landing pages
- Assist with team management features
- Guide users through analytics and reporting tools
- Support enterprise-level platform configurations
- Explain technical features and capabilities
- Guide users through platform updates
- Provide best practices for digital card usage
- Share knowledge about integration possibilities
- Native or near-native proficiency in Korean and English
- Minimum 2 years of customer support experience
- Experience with technical product support
- Proven track record in B2B customer service
- Familiarity with CRM systems
- Proven ability to understand and explain tech-heavy products
- Demonstrated experience in technical customer support
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up.
- Internet speed of at least 40 Mbps
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
- Strong technical aptitude and quick learning ability
- Excellent written and verbal communication skills in both languages
- Problem-solving mindset
- Attention to detail
- Patience and empathy
- Ability to explain complex technical concepts simply
- Strong organizational skills
- You thrive in a fast-paced, tech-focused environment
- You're passionate about helping customers succeed
- You enjoy solving technical challenges
- You're committed to providing exceptional service
- You're adaptable and eager to learn new technologies
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar, or higher operating system
- Monday to Friday, 8 PM to 4 AM EST (Eastern Standard Time)
- Occasional weekend availability for urgent matters
- 40 hours per week
- $7 per hour
- No benefits package included