Account Services Collections Specialist 1 - Remote - Arizona
Job title: Account Services Collections Specialist 1 - Remote - Arizona in Scottsdale, AZ at Nordstrom
Company: Nordstrom
Job description: Job DescriptionFor over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As an Account Services Specialist, you will be an Ambassador for Nordstrom, handling inbound and outbound phone calls from customers in a virtual environment.A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Account Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: ArizonaHours of Operation: Monday – Thursday 5:55am-7pm PST / Friday 5:55AM – 6:00PM PST / Saturday: 5:55AM – 4:00PM PST / Sunday 10:00PM – 4:00PM PSTShifts:Full-time positionsStart times will vary upon business needExpect to work at least one weekend day per weekSchedule flexibility is required and expected, including scheduled overtime during peak periods and holidaysOrientation: 1 week (Tuesday – Friday)Training: Must successfully complete a training program (Monday – Friday)Pay:Eligible to earn incentiveShift differential pay availableWork from home subsidy $50/monthA day in the life…Service past due accounts via inbound and outbound callsAdhere to and follow all relevant state and federal collection guidelinesNegotiate payment solutions that bring in revenueUse a consultive approach to encourage future card usageAssist our card services customer service inbound call center as neededUtilize tools and knowledge base to solve problems quicklyYou own this if you have...6+ months collection-related experience and/or First party collections experience (preferred)6+ months in customer service (required)The ability to be licensed by the state of Minnesota as a debt collector (required)The ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experienceA quiet, distraction-free, secure workspaceThe ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadershipA high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environmentDemonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitorsThe ability to independently apply strong analytical, problem-solving and decision making-skillsThe ability to work with integrity and respect confidentialityClear and professional communication skills with customers and co-workers, both verbally and writtenThe ability to work a flexible scheduleWe’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources