Primary Support Engineer, PeopleSoft FSCM
Job title: Primary Support Engineer, PeopleSoft FSCM in Austin, TX at Support Revolution
Company: Support Revolution
Job description: Primary Support Engineer, PeopleSoft FSCMWe have an exciting opportunity for an experienced Primary Support Engineer, PeopleSoft FSCM professional to join our growing international Delivery Team!About the role:As a Primary Support Engineer, PeopleSoft FSCM, you will play a key role in ensuring the integrity, reliability, and performance of PeopleSoft applications for our clients. You’ll be responsible for troubleshooting, problem-solving, and providing expert support, ensuring prompt and effective solutions.This is a fully remote position, offering flexibility to work from anywhere within the United States.What you’ll be doing:As a Primary Support Engineer, PeopleSoft FSCM, you will:
- Provide in-depth knowledge of PeopleSoft FSCM across multiple releases and industries
- Provide PeopleSoft-specific configuration knowledge across releases and modules
- Collaborate effectively with cross-functional teams of varying experience levels
- Address problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Utilize good judgment in selecting methods and techniques for providing quality support to our clients
- Take ownership of resolving customer issues in accordance with service level agreements (SLAs), balancing speed and quality
- Act as a cross-functional team member to resolve cases.
- 10+ years PeopleSoft FSCM experience
- Extensive technical and/or functional experience with PeopleSoft
- Knowledge of localizations, architecture, implementation and key functionality within the PeopleSoft application
- Excellent analytical and critical thinking skills
- The ability to successfully engage in multiple initiatives concurrently
- The ability to work on significant and unique issues where analysis of situations, data or requires an evaluation of the unknown and unfamiliar
- A proactive, hands-on approach with a team-player mindset
- Strong written and verbal communication skills
- A self-starter mentality with a detail-oriented and results-driven work ethic
- Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
- Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
- Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.
- Competitive Salary
- Medical, Dental, and Vision coverage
- 401K retirement savings plan
- Length of Service Awards, including additional annual leave, bonuses, and paid sabbaticals
- Remote Working Model – Work in a way that suits your lifestyle and enhances your productivity
- Employee Assistance Program (EAP) – 24/7 confidential support and counselling services
- Employee Development – A personalized competency framework with training opportunities to advance your career
- Perkbox Perks – Exclusive discounts, cashback, and rewards, plus monthly Flexi Points to spend as you choose