Senior Technical Support Specialist - (Remote - US)
Job title: Senior Technical Support Specialist - (Remote - US) in USA at Jobgether
Company: Jobgether
Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Senior Technical Support Specialist in United States.We are seeking a customer-focused, technically skilled Senior Technical Support Specialist to provide exceptional support and guidance to enterprise-level customers. In this role, you will act as a trusted advisor, resolving technical issues, building strong client relationships, and contributing to a seamless customer experience. You’ll collaborate cross-functionally with Engineering, Product, and Customer Success teams to ensure alignment in troubleshooting and issue prevention. This is an ideal opportunity for a detail-oriented professional who thrives in a fast-paced SaaS environment and is passionate about delivering value and optimizing client success.Accountabilities:
- Serve as a product expert and main technical point of contact for premier customers.
- Resolve complex technical issues across support channels (email, chat, phone) while managing multiple high-priority accounts.
- Collaborate closely with Engineering, Product, and Customer Success teams to escalate and resolve customer challenges.
- Lead customer training sessions and participate in strategic meetings such as business reviews and workshops.
- Maintain and contribute to internal and external documentation to improve team efficiency and customer knowledge.
- Drive internal process improvements and lead initiatives that address team-wide technical gaps.
- Proven experience in technical support roles, especially in B2B SaaS environments.
- Deep understanding of customer relationship management, with a track record of working with enterprise accounts.
- Strong technical skills in troubleshooting APIs, email infrastructure, DNS, HTML/CSS, JavaScript or JS frameworks.
- Familiarity with support and monitoring tools like Zendesk, JIRA, and Datadog.
- Exceptional communication skills and ability to explain technical details clearly to non-technical stakeholders.
- Must be based in the PST or MST time zones to be eligible.
- Bonus: Experience with messaging platforms (email, SMS, push), and previous work in startup or high-growth tech environments.
- Competitive salary with equity options
- Medical, dental, vision, and life insurance coverage
- 401(k) retirement plan
- Flexible PTO and paid sabbatical program
- Paid parental leave and fertility/adoption assistance
- Monthly wellness and professional development stipends
- Pre-tax commuter benefits
- Balance Days (additional paid holidays throughout the year)
- Fully remote setup with complete workstation provided
- Complimentary Calm app membership and wellness support
- Opportunities for internal growth and skill development