Supervisor of Aircraft on Ground (AOG) Desk Operations in Charlotte, NC

Job title: Supervisor of Aircraft on Ground (AOG) Desk Operations in Charlotte, NC at PSA Airlines Company: PSA Airlines Job description: OverviewLet your career take off with PSA AirlinesAbout PSAPSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.BenefitsPSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

ResponsibilitiesPosition SummaryThe Supervisor of AOG assists in the prioritization of the efforts of the AOG Expediters to resolve Aircraft on Ground Situations. The Supervisor will oversee the AOG Expediters to ensure that they source parts and arrange for transport to grounded aircraft in the most efficient and economical manner possible. This role is the liaison between multiple departments to ensure that communication is maintained and allowing operations to run more efficiently.Job Responsibilities

• Oversee the procurement of supplies in AOG situations.
• Lead AOG Expediters in the coordination of the shipment and receipt of materials via the timeliest and most cost-effective manner across the Airline’s operations.
• Ensures all systems are updated in an accurate and timely manner, providing full visibility to all departments about MX bases parts and tooling requirements Sourcing and purchasing of parts from other Airlines, the open market, or from vendors.
• Monitoring Charter services, as well as setting up/monitoring courier services
• Work with the MOC, Stores, and contract maintenance personnel for timely return of any serviceable or unused parts and tooling for road trips.
• Coordinate with several departments while creating/updating/maintaining multiple reports.
• Researching and developing future action plans to continuously reduce the cost and improve the flow of material in the system.
• Attend and conduct meetings with the OEM, other departments, and personnel to ensure that information across all departments and systems are maintained and updated properly.
• Communication of updates to stakeholders
• Ensures Maintenance system is updated with current information from the Open Back-order report, and to communicate our parts requirements/needs.
• Collaborates with the Manager of Planning to ensure that NEF requirements for the Fleet are updated and scheduled according to parts availability.
• Creates and maintains the daily parts requirements spreadsheet to provide all departments with updated information about all Maintenance bases needs for current night.
• Ensures accurate and timely updates are made in MXI, for all Maintenance parts requirements and shipping details.
• Manages the K2 report spreadsheet in SharePoint to ensure that information needed for the Director of Supply Chain Operations has the data needed to compile the weekly reports to the President of PSA and the Director of Maintenance.
• Manages the Outstation Inventory Report to ensure that all parts, tooling, and cores are returned to PSA MX bases to help maintain inventory accountability.
• Developing and implementing work instructions for the AOG Expediters to follow company best practices, policies, and procedures.
• Collaborate with other departments in creation of databases to provide better visibility and tracking of parts and tooling movement across the system.
• Work with Finance, Billing and Stores departments on any discrepancies that arise.
• Handles scheduling and payroll for team members.
• Leads the weekly Lessons Learned meeting with the AOG Expediter Team members.
• Coordinates with MOC and OCC management to improve responsiveness.
• Responsible for hiring and training Trains new team members.
• In collaboration with the team, identifies opportunities to improve the overall operation.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Position SpecificsQualificationsRequired

• High school diploma or equivalent.
• At least two years of inventory, supply chain, warehouse, or facility maintenance experience.
• At least 1 year experience with commercial aviation logistics or equivalent experience relating to aircraft supply chain.
• Experience using an inventory management system.
• Previous experience with HAZ MAT shipping procedures
• Proficient computer skills with Microsoft Office programs.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.

Additional InformationDelegation: In absence, responsibilities delegated to Manager of Operational Material Logistics.Authorities: None.Supervisory Responsibility: This is a supervisory position.Work Environment: This job operates inside a climate controlled building. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms. Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Expected salary: Location: Charlotte, NC Job date: Tue, 15 Apr 2025 22:56:10 GMT Apply for the job now! Apply for this job