Specialist Quality Assurance in Whiteland, IN
Job title: Specialist Quality Assurance in Whiteland, IN at DHL
Company: DHL
Job description: DHL Supply Chain is Hiring!At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contractlogisticsprovider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.-Position:Second (2nd) Shift Quality Technician I-Shift: 3:00pm –; 11:30pm, Monday-Friday-Pay:$21.00per hourIn addition to the general job description below, the ideal candidate needs the followingskills:Supply Chain,Quality Control, Auditing, ProductCompliance,Material or ProductInspectionAminimum of 2-3 years’ experience in the following:-Ensure accurate checking, inspecting and/or counting of all products for both inbound and outbound departments and ensuring allproduct isfree of damageor defect.-Auditing product and packaging/labeling to maintain highest level of product compliance and accuracy-Ensure the quantity, quality, labeling, andshippingaddress of orders correspond to customer specifications or other requirements.-Experience using a commercial WMS (warehouse management system) such as Blue Yonder, Red Prairie, JDA, SAP, etc.-Microsoft Office software, including Excel.Be part of the world’s largestlogisticscompany! DHL Supply Chain has been certified as a Great Place to Work® and Top Employer in the US for the 3rd year in a row!- AFFORDABLE medical, dental, and vision coverage offered on your 30th day- Paid vacation and holidays- 401(k) with generous company match- Tuition reimbursement program- Excellent training and career advancement opportunitiesGrow your skills. Shape your world.Role Purpose:Coordinate quality assurance activities for multiple clients. Accommodate request for regulatory and quality support from site(s). Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit info to the customer. Act as a liaison to facilitate issue resolution.Key Accountabilities:
- Perform internal audits, assessments, and quality inspections of Rework activities.
- Manage the document control process.
- Assist manager in developing and implementing quality related training programs for field operations.
- Assist Manager during regulatory, customer and 3rd party audits.
- Resolve product or service problems: clarify the customer’s complaint, determine the cause, select and
- explain the best solution, expedite correction or adjustment, and follow up to ensure resolution.
- Maintain customer records and update account information.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order
- management and product management.
- Perform other duties as assigned.
- Fulfill US Qualified Person responsibilities.
- Release of IMP’s.
- High School Diploma or Equivalent
- Associate degree OR equivalent in related field of study, preferred
- 2 years related experience, preferred