Branch Operations Manager - San Francisco in San Francisco, CA
Job title: Branch Operations Manager - San Francisco in San Francisco, CA at Indie Campers
Company: Indie Campers
Job description: ABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.We have a global fleet of over 3,000 vehicles. In addition our platform hosts the campervans and motorhomes of countless individual and professional owners. Our vision is to become the world's No.1 road trip provider by continuing to expand - both vertically and geographically.Indie Campers operates across the US in Los Angeles, San Francisco, Las Vegas, Denver, Salt Lake City, Phoenix, Orlando, and Miami, and in Europe in Germany, France, Spain, Italy, Portugal, Ireland, England, Scotland, Switzerland, Iceland, Sweden, Austria, Netherlands, Belgium, Sweden, Croatia, Norway, and has pick-up centres in more than 50 cities.THE ROLEWe're looking for a travel enthusiast to become the new Branch Manager of our depot in San Francisco - Redwood City. You'll be the face of our company, reporting directly to the Operations Area Manager, being responsible for managing the branch, in diverse aspects such as logistics, fleet, bookings, customer service and workforce management, with the assistance of central teams, while also assisting other depots in the region.WHAT WILL YOU WORK ON?
- Managing, training, and coaching your team and occasionally assisting training at other branches;
- Ensuring the profitability of the depot by guaranteeing compliance with the business plan, as well as controlling costs;
- Establishing and maintaining relationships with suppliers and partners;
- Monitoring assets and reducing fleet downtime;
- Overseeing daily operations and helping out whenever needed;
- Serving as a direct point of communication for any urgency or unforeseen event;
- Play an active role in process optimization.
- You have at least 2+ years of work experience in a supervisory role in a fast-paced, operational environment;
- You've great communication skills and feel comfortable dealing with customers face to face;
- You're eligible to work in the USA, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
- You're available to work on weekends and public holidays;
- You're a responsible person who takes their work seriously and can be relied upon;
- You're well-organised and you're good at solving problems.
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
- Continuous training and coaching to develop the skills that matter to you;
- Schedules fixed in advance with weekends and holidays being rotated between team members;
- Compensation package that includes Performance, Referral and Summer Bonuses;
- Free Road Trips so you can experience 1st hand trips around the US and Europe.