Customer Service Specialist

Location: Remote (from Coimbra to the North of Continental Portugal) Office Base: Braga Start Date: 12 June 2025 Contract Type: Full-Time, Permanent

About the Role

Are you ready to take your career to the next level with one of the world's most renowned premium automotive brands? We're looking for passionate German-speaking Customer Service Specialists to join our dynamic support team. You'll play a key role in delivering top-tier service experiences to clients across Europe all from the comfort of your home in northern Portugal.

️ What You'll Do

• Be the voice of a leading global car manufacturer (brand confidential), handling inbound calls, emails, and chats

• Support customers with a range of topics from technical inquiries to general service support

• Ensure customer satisfaction by delivering clear, empathetic, and solution-oriented assistance

• Collaborate with internal departments to resolve complex cases

• Work in a fast-paced, multilingual environment with the highest standards of quality

Languages Required

• German C2 (native or near-native proficiency)

• English B2 (intermediate proficiency)

• Rotating Shifts: Monday to Sunday 24/7 operation

• 2 rotating days off per week

• Full remote working model (after initial training)

• Flexibility is key this role requires availability across different shifts, including nights and weekends

• Base Salary: 1,100 EUR/month (x14 months/year)

• Complexity Bonus: 80 EUR/month (x11 months/year)

• Position Bonus: 20 EUR/month

• Meal Allowance: 7.23 EUR/day (net)

• Private Health Insurance: Provided from day one (100% free after 6 months)

• Full remote setup + career development opportunities with a global industry leader

• Passionate about delivering exceptional customer service

• Comfortable with working on a rotational shift schedule

• Have previous experience in customer support (preferably in the automotive, tech, or mobility sector)
• Tech-savvy and quick to learn new tools and platforms

• Thrive in a remote, multicultural environment

1. Application Review

2. Language Assessment (German and English)

3. Client Interviews (in German)

• Be part of a prestigious international project
• Enjoy the stability and benefits of a long-term contract

• Work from home with a supportive, friendly team

• Grow your career in customer service with real development pathways

Ready to accelerate your career? Apply now and become part of something exceptional.