Customer Service Representative (CSR)

Location: Sun Valley, CA Company: Team Rooter Plumbing About Us: Team Rooter is Southern California’s trusted leader in plumbing and rooter services. With years of experience, a reputation for excellent customer service, and a strong team-oriented culture, we’re growing fast and looking for motivated individuals to join our family. Position Summary: We’re currently seeking a dependable and customer-focused Customer Service Representative (CSR) to join our team full-time. The ideal candidate is someone who thrives in a fast-paced environment, has excellent communication skills, and is passionate about providing top-notch service to our valued customers. Key Responsibilities:

• Answer incoming calls and assist customers with inquiries, service requests, and scheduling appointments
• Provide accurate information regarding plumbing services, pricing, and technician availability
• Coordinate with field technicians to ensure timely service and efficient job flow
• Maintain detailed and organized customer records in our system
• Handle customer concerns professionally and escalate issues when necessary
• Uphold Team Rooter’s reputation for outstanding service with every interaction

Requirements:

• Previous customer service experience (plumbing or service industry preferred but not required)
• Strong verbal and written communication skills
• Comfortable using scheduling software, CRM systems, and standard office technology
• Ability to work independently and as part of a team
• Must be available to work the required Tuesday–Saturday 11am–8pm schedule
• Bilingual (Spanish/English) a plus

What We Offer:

• Competitive hourly pay
• Full-time stable hours 11 AM-8 PM Tuesday-Saturday
• Full Benefits - Medical, Dental, Vision & Life Insurance
• 401(K) Contribution
• Accrual-based PTO
• Friendly, team-based work environment
• Opportunities for growth and advancement
• Paid training and ongoing support

How to Apply: Interested candidates should submit their resume and a brief cover letter. Join a company that values your contributions and treats you like family — apply today and become part of the Team Rooter success story! Full Time Employment Schedule: Tuesday – Saturday | 11:00 AM – 8:00 PM Apply Job!