DME Provider Success Coordinator (Remote)

Are you ready to make a lasting impact on people's lives while revolutionizing the consumer healthcare industry? Better Health is on a mission to disrupt the $80 billion home medical supply sector by offering an all-encompassing care solution. We combine peer support, coaching, education, and convenient home delivery of medical supplies to help individuals address their chronic conditions effectively. As a Provider Success Coordinator, you will:

• Serve as the main point of contact for patients and providers, managing needs and referrals
• Interact with provider partners to gather feedback, share reporting, and ensure their patients receive the best experience possible.
• Work with urgency to ensure patients receive their medical supplies promptly and efficiently.
• Manage complex, cross-functional processes, connecting the dots to resolve issues and deliver results.
• Use ticketing systems and manual processes to track and follow through on tasks, ensuring nothing falls through the cracks.
• Bring a five-star level of service to the world of medical supplies, delivering exceptional patient experiences.
• Partner with the team to strategize and implement improvements to internal operations and patient outcomes.

What do you bring to the table?

• You have worked with patients in a healthcare environment
• You have worked at a DME company or adjacent to medical supplies
• You have experience in a clinical setting - physician’s office, hospital setting, or similar environment
• Your schedule is flexible, allowing you to meet the needs of patients whenever they arise
• You’re a go-getter, who’s known to be a diligent worker who always gets the job done
• Knowledgeable in Google Suite, Slack, ticketing software, and insurance billing tools
• Teamwork/collaborative attitude is a must
• Required: Able and willing to work flexible hours, including Saturdays
• Preferred: Able to write and speak both Spanish and English

Compensation and Benefits

• $20 - $22 per hour
• Fully remote work
• PTO and health, vision, and dental insurance
• Talented and fun coworkers who are passionate about improving our healthcare system
• The opportunity to be part of a mission-driven company and make a difference in patients’ lives

Apply Job!