User Operations - Product Support
Description:
- Evaluate businesses against established criteria to determine their eligibility for our ad products
- Resolve project claims for consumers, answer questions, and facilitate communication between businesses and their customers
- Coordinate with stakeholders in other departments to ensure prompt resolution of cases
- Support the development and launch of new advertiser products.
Requirements:
- Bachelor’s Degree (or equivalent degree)
- Tech fluency - you should be comfortable operating primarily (or exclusively!) online through a variety of tools and platforms.
- The ability to calibrate your message to a variety of technical- and nontechnical audiences, always remaining clear, precise, and diplomatic.
- The patience and focus to deliver consistent, quality work.
- A positive, can-do attitude - you’re ready to pitch in on new projects and help your teammates be their best.
- Tenacity - you can make sense of novel problems and work through them until the end.
- Comfortable with role shifting as priorities shift.
- Experience using spreadsheets like Google Sheets or Excel to sort through large datasets is a plus.
- Fluent in legalese - you can make sense of laws and regulations to determine what they mean for real-life consumers and businesses.
- Solid online sleuthing skills - Ability to navigate government datasets/databases.
- Basic knowledge of what Yelp does and why (knowledge of Yelp Products and Product flows is a plus).
Benefits:
- Full medical, vision, and dental
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
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