Online Chat Representative/ Live Chat Agent At Careermilard
Your next career move starts here: Online Chat Representative/ Live Chat Agent! An immediate start is available for this Remote-based position. This position requires a strong skillset in relevant areas. You can expect a salary of Competitive salary for this role. The Offer ? Opportunity within a company with a solid track record of performance ? Leadership Role ? Join a market leader within Telecommunications Ideal Candidate You will be responsible for : ? Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues. ? Working closely with internal stakeholders to solve client issues. ? Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement. ? Developing account plans to enhance service delivery. ? Handling inbound calls and emails in a professional manner. ? Resolving customer inquiries and requests and ensuring strong customer satisfaction. ? Working with various internal teams to ensure prompt and accurate order processing and delivery. ? Escalating customer feedback as required. The Profile ? You have at least 1 year experience within a Client Services or Customer Service role, ideally within the the Accounting Industry, Asset Management and Telecommunications industry. ? You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes. ? You possess excellent interpersonal as well as written and verbal communication skills. ? You possess strong analytical skills and are comfortable dealing with numerical data ? You are a strong team player who can manage multiple stakeholders ? You are a strong mentor and coach who can build high performing teams The Employer Our client is an outsourced solution for Home Health agencies. Our client saw a need in the marketplace for a fully functioning clinical back office to support agencies who struggle with timely submissions of claims, cash flow issues, regulatory requirements, and lost income. Apply Job!