Account Care Rep - REMOTE for Midwest US
• *Must live in the Midwest United States** The Opportunity The Customer Care Representative will be the friendly voice behind our offerings to our growing customer base and become their trusted partner for the Animal Health line of products. The Rep will handle the customer experience with expertise and ensure the customer knows they've found the right help they need for their business. What You’ll Do:
- Take and process phone orders
- Utilize SAP and navigate the systems
- Identify and resolve customer issues
- Address customer inquiries & product support, and identify cross selling/upselling opportunities
- Build sustainable relationships through stellar account management
- Utilize online account management tools to document accurate info for future account reference
- Resolve small billing issues and appropriately disburse adjustments in line with policy
- Allocate inventory to customers if shortages exist
- Function as the liaison between customers and internal processes including logistics
Why You’ll Love Working Here We are committed to building a workplace where every employee is welcomed and valued. We believe in wowing our clients and taking care of our employees. You’ll enjoy…
- Hourly rate of at least $21.00
- Paid time off and paid holidays
- Medical Insurance benefits, including no-cost virtual doctor visits.
- Dental, Vision, Paid Life Insurance, and Pet Insurance
- 401K with company match
- Career advancement opportunities —we love to promote from within!
- Fun and motivating work environment
- Thorough training to set you up for success in your role
What You'll Bring:
- *
Must reside in the Midwest United States
*. NO EXCEPTIONS.
- Knowledge of SAP, particularly the Order to Cash components. REQUIRED.
- At least 3 years of experience in a customer service capacity
- Ability to work across departments with all levels of employees
- Demonstrated ability to anticipate and solve problems, and make decisions
- Must have a quiet workspace free of distractions
- Must be able to pass a federal level background check and drug screen
- BA/BS preferred
The Team Avantive Solutions is a rapidly growing global business providing contact center and business process outsourcing (BPO) solutions; we’re the frontline for some of the most recognized companies in pet care and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities! We support a purpose-driven culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work. Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us! We are an equal opportunity employer. Apply now at www.avantivesolutions.com/jobs Apply Job!