Customer Care Specialist - Part-Time PM

Description:

• The Customer Care Specialist serves as the first point of contact for our clients, providing exceptional service and support across various touchpoints.
• The person in this role holds a wide range of responsibilities, including but not limited to, managing client inquiries, scheduling appointments, and assisting with various script related tasks.
• The Customer Care Specialist is expected to handle each interaction with care, professionalism, and a strong attention to detail.
• This position is fully remote.
• This part-time position requires, 3 weekdays with a schedule of 4:00PM-9:00PM EST and every other weekend 3:00PM-11:00PM EST.
• Customer Service: Maintain High Standards: Consistently uphold a high standard of customer service, promoting a positive and professional customer experience.
• Flexibility to take on additional responsibilities as needed to support the team and contribute to the overall success of the Customer Contact Center.

Requirements:

• Adhere to Anserve’s core values.
• Proven work experience as an Appointment Setter, Call Center, or similar role
• Excellent communication skills including active listening.
• Service-oriented and able to discern the caller’s reasons.
• Proficient with Amtelco platform, and/or able to learn efficiently.
• Optimistic and creative in “getting the job done” when times are difficult.
• Remote Work Discipline: Demonstrated ability to work effectively in a remote environment with high dependability.
• Disciplined in a remote environment, with a demonstrated dependability.
• Continuous Learning: Enthusiastic about learning and driven towards continuous self-improvement.
• Technical Proficiency: Familiarity with contact center software and Microsoft Office suite is a plus.
• Bilingual a plus

Benefits:

• 401k with up to 4% Employer match
• Health Premium covered generously
• Dental, Vision, Accident, Critical Illness.
• Generous PTO package
• Tuition Reimbursement
• Referral Bonus
• Professional Training Environment
• Work with an Award-Winning Team
• Flexible Working Conditions
• A Family-Owned Company
• Advancement Opportunities
• Manager Development Programs
• Monthly Rewards/ Incentives
• Biannual Industry Rewards

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