Customer Care/Social Media Manager

Customer Care & Social Media Manager Ogburn Concrete Leveling and Resurfacing Goochland, VA Full-Time | $20$25/hour | Health Benefits | Career Growth Opportunity Ready to Build a Career Where You Matter? At Ogburn Concrete, you're not just taking another job you're stepping into a career where your voice, ideas, and impact will be seen and appreciated every day. We believe success is measured by the lives we enrich both our customers' and our employees'. That's why we're looking for someone who wants more than a paycheck someone who wants to grow, thrive, and be part of a company that invests in its people. What's In It for You: Health Insurance: Company covers up to 50% of your plan cost. Simple IRA Retirement Plan: Company matches up to 3% after 1 year. Paid Time Off: 80 hours per year, available after just 90 days. Real Career Growth: Hands-on training, direct mentorship, and room to expand your skills. Make a Real Impact: You're not just scheduling calls you're shaping the entire customer experience and helping our company grow. A Team That Cares: You'll be part of a supportive, mission-driven group that respects your contributions and wants you to succeed. About the Role: Customer Care/Social Media Manager the title says it all. You'll be the friendly, knowledgeable voice that customers trust from the first call to the final handshake. You'll also bring our brand to life online through social media engagement. Your Main Goals: Make every customer feel heard, understood, and cared for. Support the sales team by keeping schedules efficient and organized. Build our online presence by managing and growing our social media. Keep internal teams in the loop and working smoothly together. What You'll Be Doing: Appointment Coordination: Schedule and reschedule appointments with confidence and care. Maximize efficiency for the sales team's daily routes. Engage with prospects via calls, text, and social media. Customer Support: Answer customer inquiries quickly and professionally. Keep CRM notes detailed and up-to-date. Maintain smooth handoffs between departments. Marketing & Social Media: Help create simple marketing content (posts, videos, awards applications). Manage our social media calendar and respond to followers. Track engagement and suggest improvements. Internal Communications: Update the team on customer feedback and marketing efforts. Who We're Looking For: Strong Communicator: You can make customers feel valued and supported. Organized and Detail-Oriented: You thrive in a fast-moving environment. Positive and Professional: You bring good energy to work every day. Tech Comfortable: CRM systems, social media management, and basic marketing tools don't intimidate you. Coachability: You're open to feedback and eager to learn new skills. Integrity: You do what's right, even when no one's looking. Requirements: 1+ year customer service, social media management, or marketing experience preferred. Comfort using CRM systems, posting content, and responding online. Fluent in English and authorized to work in the U.S. Previous experience with short-form video creation (reels, shorts) is a plus. Schedule & Location: Full-time | MondayFriday | On-site at our Goochland, VA office. Occasional flexibility based on workload or special events. About Ogburn Concrete: We're proud to be a respected leader in concrete repair for homeowners and businesses throughout Virginia. We take pride in our work, treat our customers like family, and believe in building a team that feels like home. Join a company where your work will be valued, your growth will be encouraged, and your ideas will help shape the future. Apply today and become the trusted voice behind a company that's redefining concrete repair one great customer experience at a time. Apply Job!