Chat Specialist (CS)

About the position Gubagoo, an affiliate of Reynolds and Reynolds, is seeking an Inbound Chat Specialist to join our team! In this role, you will engage in online conversations with customers, representing our automotive dealer clients favorably. Your primary goal is to turn these conversations into leads that help our clients generate revenue. Gubagoo offers a relaxed, yet professional and fun environment to work in. We are looking for positive and energetic individuals who understand the importance of great customer service and enjoy being on a computer and around technology. As an Inbound Chat Specialist, you will handle a wide variety of customer inquiries via online chat. You will provide accurate information about the products and services offered, narrow down on appointment information to schedule appointments, and capture customer contact information for lead generation and client review. Additionally, you will summarize interactions based on customer needs for client review and develop and maintain a knowledge base of the evolving products and services. This position requires a commitment to attending four weeks of training, which will take place from Tuesday to Saturday between the hours of 10 am and 6:30 pm CST.

Responsibilities

• Handle a wide variety of customer inquiries via online chat

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• Provide accurate information about the products and services via online chat

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• Narrow down on appointment information to schedule appointments

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• Capture customer contact information for lead generation and client review

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• Summarize interactions based on customer needs for client review

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• Develop and maintain a knowledge base of the evolving products and services

Requirements

• Previous experience in retail customer service or the automotive industry preferred but not necessary

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• Basic internet and window based computer skills

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• Strong ability to multitask is preferred, gaming experience is helpful

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• Positive and professional demeanor

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• Excellent written and verbal communication skills

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• Ability to adapt to change and enjoy a quick paced work environment

Nice-to-haves

Benefits

• Medical insurance

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• Dental insurance

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• Vision insurance

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• Life insurance

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• Company contributions to HSA

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• 6% match on 401(k)

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• Paid time off

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• Onsite dining

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• Onsite medical center

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• Fitness center

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• Training programs

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• Sports and social leagues

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• Volunteering initiatives through Associate Foundation

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