Social Media Response Specialist / Content Moderator
About Us
Kenect is on a mission to revolutionize customer communication and engagement for businesses across North America. Founded with a deep understanding of the challenges businesses face in connecting with their customers, Kenect helps companies streamline communication, enhance customer satisfaction, and drive growth through its innovative messaging and reputation platform. Trusted by thousands of businesses, our passionate team is committed to building technology that fosters closer connections and helps businesses thrive in a digital-first world About This Role As a Social Media Response Specialist / Content Moderator you are detail-oriented individual with a passion for customer interaction. We're looking for a dynamic Social Media Response Specialist/Content Moderator to join our team and help elevate the online presence of our clients.In this exciting role, you'll be the voice behind our clients' brands, ensuring their online reputation remains strong, positive, and authentic. In this exciting role, you'll be the voice behind our clients' brands, ensuring their online reputation remains strong, positive, and authentic. What You Will Be Doing
- Engaging with Customers
- Responding to customer inquiries, comments, and interactions in a friendly, professional, and timely manner.
- Monitoring and managing online content to identify and remove spam, ensuring that clients' posts stay clean and relevant.
- Handling Escalations: Addressing sensitive or complex issues and providing solutions that align with our clients' values and brand voice.
Skills & Qualifications:
- Strong understanding of online reputation management and social media platforms.
- Excellent communication and customer service skills.
- Ability to maintain a calm and positive tone in both written and verbal interactions.
Our Company Values We Hope You Showcase
- Unwavering Customer Obsession
- See it, Solve it, Get it Done
- Build, Adapt, Win
What Kenect Offers!
- Health, Dental, Vision, Life & Disability Insurance
- Your birthday is a paid day off
- Onsite gym
- Breakroom full of snacks and drinks
- Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer. Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law. Apply Job!