Customer Care Agent - Part-Time Flex Schedule
Description:
- Provide exceptional support to prospective and current students
- Address student inquiries, troubleshoot issues, and guide students through program enrollment and completion
- Act as the first point of contact for students
- Monitor student progress and engagement
- Assist students with platform navigation and technical troubleshooting
- Maintain accurate records of student interactions and progress
- Assist in the planning and execution of virtual student events and engagement initiatives
- Identify and escalate complex student concerns as needed
Requirements:
- 3-7+ years of experience in customer service, student support, or sales, preferably in an education or wellness-related field
- Strong communication skills with the ability to build rapport and provide outstanding customer care
- Experience working with CRM systems (Salesforce preferred) and customer support tools (Zendesk, live chat, email support)
- Ability to multitask, prioritize responsibilities, and remain adaptable in a fast-paced environment
- A passion for health, wellness, and education is a plus
- Bilingual in Spanish is a plus
Benefits:
- Sick days, accrued based on hours worked
- 401K plan with employer contribution of up to 4%
- Free access to our educational offerings
- Weekly virtual wellness sessions, which have included virtual yoga and meditation classes
- A variety of seasonal health and wellness perks
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