See all roles

Tier 2 Service Desk- Remote- 3rd shift

Work from home Full-time role Hiring

This position is remote, with the exception of the first 4 weeks of training, which will be onsite in Rock Hill, SC. We are prioritizing local candidates for this role and are not considering candidates who would need to relocate or travel for the training period. Schedule: Sunday – Thursday night - shift hours will be 9PM – 6AM. Summary: The role of the Tier II Service Desk Analyst is to provide remote support to end users on a variety of issues. They are responsible for identifying, researching and resolving technical problems. They will respond to escalated incidents from Tier I Analysts as well as telephone calls, email and chat requests for technical support from end users. Documents, tracks and monitors the incidents and service requests in their queue to ensure a timely resolution. They are responsible for meeting the Service Desk Service Level Agreement and other KPI metrics. Education and Qualifications / Skills and Competencies: Education Level : Minimum Requirement: Associate degree in information technology or equivalent Years of Experience: 3-5 years working experience in a Service Desk Role Skills and competencies: • Networking Skills: • Basic Network Administration • Basic Network configuration troubleshooting • Knowledge of hardware and software • Protocol and OS Knowledge: • Experience with Windows operating systems. • Experience with IOS and Android OS required • Familiarity in browser technology • Experience in VOIP systems (telephony) • At least 3-5 years’ experience in providing remote phone and desktop support. Apply Job! Apply Job!

You might like

Sales Manager - Remote - Western Region

Work from home Full-time role

Entry Level Remote Chat Operator (No Experience)

Work from home Full-time role

Remote part time or full time sales

Work from home Full-time role

Full Time 1st Shift Warehouse Material Handler

Work from home Full-time role

Part-Time Data Entry Specialist - Flexible Hours

Work from home Full-time role

Remote Live Chat Agent – Flexible Schedule

Work from home Full-time role

*REMOTE* Special Education Teacher | Seattle, WA

Work from home Full-time role

Beginner Online Transcription Jobs at KvikCareer Transcriptions

Work from home Full-time role

*REMOTE* Special Education Teacher | Seattle, WA

Work from home Full-time role

1st Shift Warehouse Packer - Hiring Immediately

Work from home Full-time role

Senior Director, Healthcare Compliance Risk, Auditing & Monitoring

Work from home Full-time role

[Remote/WFM] Need Assistant Professor - Environmental Humanities

Work from home Full-time role

$18-$21/HR WFH - Licensed Health Insurance Agent Seasonal - KB

Work from home Full-time role

Medical Biller (Remote)

Work from home Full-time role

Experienced Data Entry Clerk – Remote Work Opportunity for Teens and Entry-Level Candidates at arenaflex

Work from home Full-time role

[Remote/WFM] Looking for Lake Forest Managerial Accounting Tutor

Work from home Full-time role

Experienced Full-Time Remote Medical Assistant | Virtual Healthcare Support Specialist – Medical Documentation, Compliance, and Operations

Work from home Full-time role

Remote Customer Service Representative – Entry‑Level Insurance Support – Flexible Full‑Time & Part‑Time Opportunities – Immediate Hire at arenaflex

Work from home Full-time role

Experienced Full Stack Customer Service Representative – Remote Work Opportunity at arenaflex

Work from home Full-time role

Southwest Ground Operations Job $30/Hour

Work from home Full-time role